Legal Notice Based on the Specified Commercial Transaction Act
| Seller | Memolead Group Co., Ltd. |
|---|---|
| Operations Manager | Representative Director: Takashi Yoshida |
| Address | 1-3-14 Otomo-machi, Maebashi-shi, Gunma 371-0847, Japan |
| Hotel Location | 21-44 Aza Hirohara, Nagakura, Karuizawa-machi, Kitasaku-gun, Nagano-ken, 389-0111, Japan |
| Email Address | info@essence-karuizawa.jp |
| Sales Price | Prices (tax included) as stated on each accommodation plan details page |
| Required fees other than the product price | ・Accommodation tax |
| Payment Methods |
・Payment methods: Cash or credit card ・Advance payment by credit card: Credit card payment upon completion of booking ・On-site payment: Please settle your accommodation charges at the front desk at check-out. |
| Payment Timing |
・At the time of booking or at check-in ・Pay on site: at check-out |
| Service Provision Period | The service provision date shall be the stay date you have booked. |
| Cancellations |
・Cancellation fees apply from 7 days prior to your stay date. ・7–5 days prior: 20% of the accommodation fee ・4–3 days prior: 50% of the accommodation fee ・2 days prior to the day of stay–same day: 100% of the accommodation fee ・No-show without notice: 100% of the accommodation fee ・For details, please review the cancellation policy for each accommodation plan. |
| Returns Refunds | Due to the nature of accommodation services, we cannot issue refunds after your stay. |
